1. Scope and payment roles
This policy explains how refunds, cancellations, payment disputes, and access changes work for SkinAlyze subscriptions and add-ons. It supplements our Terms of Service and does not limit any mandatory rights you have under applicable law.
SkinAlyze is the seller and supplier of subscriptions and add-ons. Whop provides card checkout and payment processing and is identified as the payment processor. Where the Whop Collects and Remits tax mode applies in a supported jurisdiction, Whop also collects and remits eligible transaction taxes on SkinAlyze's behalf.
Cryptocurrency purchases processed by NOWPayments are separately offered, manually renewable fixed terms sold by SkinAlyze. They are not Whop transactions and do not renew automatically.
2. Whop card purchases
Whop card purchases are also governed by the Whop Buyer Terms. SkinAlyze decides product- or service-related refund requests. Whop handles confirmed payment-layer issues such as duplicate charges, processing errors, or unrecognized payments and may process reversals required by law, card-network rules, fraud controls, or a card issuer.
To request a product- or service-related refund, contact SkinAlyze support with your account email, Whop payment reference, purchase date, and reason. We may approve a full or partial refund, offer a service correction, decline a discretionary request, or issue a refund where applicable law requires one.
Contact [email protected] for access, delivery, returns, or refund requests. Contact [email protected] for payment-layer issues. Nothing in this process limits mandatory withdrawal, defect, chargeback, or consumer rights.
3. Cryptocurrency purchases
To request a refund for a completed NOWPayments transaction, email [email protected] with your SkinAlyze account email, payment or invoice reference, purchase date, and reason for the request. Never send a private key, seed phrase, wallet password, or authentication secret.
Requests are reviewed individually under applicable law and the facts of the transaction. We may approve a full or partial refund, offer a correction or replacement service period, or decline a discretionary request. This does not affect mandatory consumer, withdrawal, or defect remedies.
Partial, underpaid, expired, failed, unsupported-network, or incorrectly addressed cryptocurrency payments may require provider investigation before any recovery or refund is possible. Network fees, exchange-rate movement, and provider limitations may affect the available return method, except where applicable law requires otherwise.
4. Subscription cancellation
- Whop card subscriptions renew automatically for the selected billing interval until canceled.
- You can cancel through the Whop membership-management link shown in SkinAlyze billing settings or your Whop receipt, or contact SkinAlyze billing support.
- Cancellation normally takes effect at the end of the current paid billing period. You retain the corresponding access until then unless a refund, dispute, fraud review, or legal requirement ends access earlier.
- Cancellation stops future renewals but does not automatically refund a completed charge.
- NOWPayments fixed terms expire at the end of their paid service period and do not require cancellation because they do not renew automatically.
5. Technical problems and non-delivery
If a verified technical problem prevents you from receiving or materially using the purchased SkinAlyze access, contact support with a description of the problem and reasonable troubleshooting details. We will try to restore access or correct the issue.
If the problem cannot be corrected within a reasonable time, SkinAlyze will consider an appropriate replacement, service-period correction, or refund and provide the remedy required by applicable law.
6. Effect of refunds and disputes
- A full refund, chargeback, reversal, or confirmed payment dispute revokes the corresponding subscription term or lifetime workspace slot.
- A partial refund may result in a proportional service adjustment where appropriate.
- Refunded lifetime workspace slots stop providing Team workspace capacity but remain recorded for audit purposes.
- Downgrades do not delete customer data. Features, older history, integrations, automations, notifications, and excess Team workspaces may become hidden, disabled, or read-only under the Starter limits.
- Fraudulent or abusive payment disputes may result in temporary suspension while the provider investigates, without limiting legitimate dispute rights.
7. Refund timing and method
Approved refunds are normally returned to the original payment method where possible. Whop processes card-payment reversals after SkinAlyze approves a product refund or Whop confirms a payment-layer issue. Banks, card networks, cryptocurrency networks, and payment providers may add processing time after a refund is issued.
Any invoice, receipt, credit note, or adjustment record will be issued or updated by the seller or payment provider responsible for the original transaction.
8. Contact
For cancellation, refund, billing, or technical-access help, contact [email protected]. Include the transaction reference, but never include full card details, passwords, private keys, or seed phrases.